How can we help?
Find quick answers or contact the ChatAuto team. We usually respond within two business days.
Frequently asked questions
Can I try ChatAuto without an account?
Yes. Your first question is free and does not require registration. To continue the conversation or ask another question, create an account with Google or email.
What is included in each plan?
Free includes up to 2 questions per day and 10 per month. Go includes 100 questions for €19/month, Pro 400 for €99/month and Business 3,000 for €599/month. Checkout prices include VAT.
How do I change or cancel a subscription?
Open Account and then the Stripe customer portal. You can switch between Go, Pro and Business, update your payment method, download invoices or cancel. Cancellation takes effect at the end of the paid period.
Do extra questions expire?
Extra question packs are one-time purchases, separate from subscriptions, and the balance remains available until used.
Can ChatAuto physically inspect a used car?
No. ChatAuto analyses the details, photos and documents you provide. A physical inspection by a qualified technician is a separate paid service and currently costs €449 where available.
Is an AI answer a professional diagnosis?
No. AI output can be incomplete or wrong. Verify safety-critical advice against the vehicle, manufacturer documentation and a qualified technician. Stop driving if a serious defect may exist.
How do I request data access or deletion?
Email hello@chatauto.eu from the address connected to your account. We may need to verify your identity before completing the request.
What should I include in a support email?
Include your account email, a short description and, for billing, the invoice or payment date. Never send passwords, full card numbers or API keys.